Refund policy

We want you to love what you ordered. If something isn't right, you have 28 days from delivery to request an exchange or store credit, and 14 days from delivery to request a refund.

To be eligible, items must be unworn and in the condition you received them, with tags still attached and your order details included.

To start a return or exchange, head to our returns portal and follow the steps, then send your parcel back with the order details inside. Items sent back without going through the portal can't be accepted. Once your return reaches our warehouse we aim to process it within 7 working days. International and EU returns pass through customs on the way, so please allow a little longer.

Exchanges
The quickest way to get the size or item you want is an exchange through the returns portal. We cover the cost of sending your new item back out. Return postage on a change of mind isn't covered.

Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us at [email protected] with your order number and a photo before sending anything back, so we can put it right as quickly as possible.

Sale items
Sale items are exchange or store credit only, within 21 days of delivery. They can be swapped for another item if your size is out of stock.

3 for 2 offers
On a 3 for 2, your cheapest item is free, so the offer only holds while you keep all three. If you return part of a 3 for 2, that saving no longer applies and is deducted from your refund. You're never charged anything extra, it only changes the refund amount. On three items at the same price: return one and there's no refund (that was your free item), return two and you're refunded for one, return all three for a full refund. If the items are different prices, your refund is what you paid minus the normal price of what you keep. Sale items in a 3 for 2 remain exchange or store credit only.

Non-returnable items
For hygiene reasons, jewellery and socks can't be returned. Gift cards are non-returnable.

Store credit
Store credit is fully flexible, can be used on any order at any time, and never expires.

European Union 14 day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. Items must be in the condition you received them, unworn, with tags and original packaging, along with proof of purchase. To exercise this right, use our EU withdrawal form.

Refunds
Once we've received and inspected your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method. It can take a little longer for your bank to post the refund to your account. Any discount or free-shipping saving that no longer applies after a return is deducted from the refund value (orders under £75 UK, under £125 international). We can't refund duties or taxes already paid on an order.

Delivery address
Please double-check your delivery address at checkout. If it's wrong, email us before your order ships and we'll update it. Once an order has shipped we can't take responsibility for an incorrect address entered at checkout. Please also keep your proof of postage on any return, as we can't be responsible for returns that don't reach our warehouse.

Questions
Contact us any time at [email protected].